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A business case contains the following in its management summary:
'The recommended option meets the new regulatory requirements. It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leader
New business policies and processes will be introduced, which may temporarily reduce productivity. The action plan will be communicated to all staff at the next monthly meeting?
Which TWO categories of costs and benefits are described in this extract?
To identify the categories of costs and benefits described in the extract, we need to analyze the content carefully:
Extract Analysis:
'New business policies and processes will be introduced, which may temporarily reduce productivity':
This refers to a cost associated with implementing new policies and processes.
Productivity is an intangible factor because it cannot be directly measured in monetary terms.
Category: Intangible costs .
'It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leader':
This refers to a benefit related to maintaining market presence, achieving compliance, and enhancing reputation.
Reputation and market leadership are intangible factors because they are qualitative and not directly quantifiable in monetary terms.
Category: Intangible benefits .
Evaluation of Each Option:
A . Tangible costs: Tangible costs are measurable financial expenses (e.g., equipment, labor). The extract does not mention any specific financial costs. Conclusion: This is not relevant .
B . Intangible costs: The temporary reduction in productivity is an intangible cost. Conclusion: This is relevant .
C . Tangible benefits: Tangible benefits are measurable financial gains (e.g., increased revenue). The extract does not mention any specific financial benefits. Conclusion: This is not relevant .
D . Intangible benefits: Enhanced reputation and market leadership are intangible benefits. Conclusion: This is relevant .
E. Irregular costs: Irregular costs refer to one-time or infrequent expenses. The extract does not describe such costs. Conclusion: This is not relevant .
Which of the following statements about the scenario analysis investigation technique is FALSE?
Scenario analysis is an investigation technique used to explore and evaluate potential future scenarios or situations. It helps stakeholders understand how different factors might impact a business area or process.
Key Characteristics of Scenario Analysis:
Broad View: Scenario analysis provides a comprehensive understanding of the business area by considering multiple possible outcomes.
Prototyping Basis: The insights gained from scenario analysis can inform the development of prototypes.
Tacit Knowledge Identification: By exploring real-world scenarios, it helps uncover implicit knowledge embedded in business practices.
Testing Scripts: Scenario analysis is not directly involved in preparing test scripts, which are typically created during the testing phase.
Evaluation of Each Option:
A . Provides a broad view of the business area under investigation: Scenario analysis evaluates multiple possibilities, offering a broad perspective. Conclusion: This is true .
B . Provides a basis for developing subsequent prototypes: Insights from scenario analysis can guide prototype development. Conclusion: This is true .
C . Helps identify tacit knowledge used in business practice: Exploring scenarios uncovers hidden knowledge and practices. Conclusion: This is true .
D . Helps prepare the scripts that will be used to test the delivered solution: Preparing test scripts is part of testing activities, not scenario analysis. Conclusion: This is false .
A report has been created into improving the scheduling of physio appointments at a major hospital An extract reads
'The scheduling team have a strong set of skills that will not need to be updated However, the team should be split into two. one dealing with inpatients and one with outpatients The introduction of a new telephony software and an online booking system will also require changes to the process'
How might these changes be BEST presented to communicate with the scheduling team'?
To determine the best way to present the changes to the scheduling team, we need to consider the nature of the information being communicated and the audience (the scheduling team). The extract describes changes to processes, roles, and systems, which are best represented visually to ensure clarity and understanding.
Key Considerations:
Business Process Model (BPM): A BPM is a visual representation of the steps in a process. It is particularly useful for communicating changes to workflows, roles, and responsibilities. Since the extract discusses splitting the scheduling team into two groups and introducing new software and processes, a BPM would effectively illustrate how these changes impact the workflow.
Business Activity Model (BAM): A BAM focuses on high-level activities and their logical dependencies, often used in strategic planning. However, it is less detailed than a BPM and may not adequately capture the specific changes to scheduling processes.
POPIT (People, Organization, Process, Information, Technology): POPIT is a framework for analyzing business change across multiple dimensions. While it provides a holistic view, it is not a presentation tool and would not be the best choice for directly communicating the changes to the scheduling team.
Prototype: A prototype is typically used to demonstrate the functionality of a system or software. While the introduction of telephony software and an online booking system could involve prototyping, this option does not address the need to communicate process and role changes.
Evaluation of Each Option:
A . Business Process Model: A BPM is ideal for illustrating the changes to the scheduling process, including the split into inpatient and outpatient teams and the integration of new software. It provides a clear, step-by-step visual representation that the scheduling team can easily understand. Conclusion: This is the best option .
B . Business Activity Model: While a BAM could provide a high-level overview of the changes, it lacks the detail needed to explain specific process adjustments. Conclusion: This is not the best option .
C . POPIT: POPIT is a framework for analysis, not a communication tool. It would not effectively convey the changes to the scheduling team. Conclusion: This is not the best option .
D . Prototype: Prototyping is relevant for demonstrating software functionality but does not address the need to communicate process and role changes. Conclusion: This is not the best option .
Final Recommendation:
The changes should be presented using a Business Process Model , as it effectively communicates the revised workflows and roles to the scheduling team.
Which technique uses an iterative approach to uncover innovative options?
Design thinking is a human-centered, iterative approach used to uncover innovative solutions by focusing on user needs and exploring multiple possibilities. It emphasizes creativity, collaboration, and experimentation.
Key Characteristics of Techniques:
Design Thinking: Uses an iterative process (empathize, define, ideate, prototype, test) to generate innovative options.
Fishbone Diagram: A root cause analysis tool, not focused on innovation.
Rich Pictures: A visual representation of a situation, useful for understanding context but not for generating innovative options.
Mind Maps: A brainstorming tool that organizes ideas hierarchically, but it does not inherently follow an iterative approach.
Evaluation of Each Option:
A . Design thinking: Design thinking explicitly uses an iterative approach to uncover innovative options. Conclusion: This is correct .
B . Fishbone diagram: Fishbone diagrams focus on identifying root causes, not innovation. Conclusion: This is not correct .
C . Rich pictures: Rich pictures visualize complex situations but do not inherently foster innovation. Conclusion: This is not correct .
D . Mind maps: Mind maps organize ideas but do not follow an iterative, innovative process like design thinking. Conclusion: This is not correct .
Final Recommendation:
The technique that uses an iterative approach to uncover innovative options is: A . Design thinking.
A business analyst is reviewing the stakeholder management strategy for a high profile Human Resources (HR) project Following an organisational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has inherited sponsorship of the project Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly, for when the project started and secondly now that his role has changed?
To determine the appropriate stakeholder management strategies for Harvey, we need to analyze his role and level of interest at two points in time:
When the project started: Harvey was the Director of Operations and had little interest in the HR project because his focus was on operational projects.
Now that his role has changed: As the Director of HR, Harvey has inherited sponsorship of the HR project, making him a key stakeholder with high interest and influence.
Stakeholder Management Strategies:
Watch: This strategy is used for stakeholders with low interest and low influence. It involves monitoring their behavior without actively engaging them.
Constant active management: This strategy is used for stakeholders with high interest and high influence. It involves frequent communication and collaboration to ensure their needs and expectations are met.
Evaluation of Each Option:
A . Keep informed; Constant active management: 'Keep informed' is appropriate for stakeholders with moderate interest but does not align with Harvey's initial lack of interest. Conclusion: This is not correct .
B . Ignore, Constant active management: Ignoring a stakeholder is inappropriate, especially for someone in a senior leadership role like Harvey. Conclusion: This is not correct .
C . Watch, Constant active management:
Initially, Harvey had low interest and low influence on the HR project, making 'watch' an appropriate strategy.
After becoming the Director of HR and inheriting sponsorship, Harvey now requires 'constant active management' due to his high interest and influence. Conclusion: This is the correct answer .
D . Constant active management, keep informed: This reverses the order of strategies and does not align with Harvey's initial lack of interest. Conclusion: This is not correct .
