BCS MBP18 Practice Exam Questions & Answers

The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

Which of the following includes an internal and external performance measure?

When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.

Request of location the customer can choose to have their order delivered to their home for a change of 2 select a weekend delivery to their home for 6, or choose to have their order delivered to a local store to collect, which is free.

Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery.

What are the input for the task select delivery type?

What is NOT clear from the following fragment of a business process model?

An assessor for an examinations board has been asked to re-mark the examination script of a candidate who has appealed against a failing grade.

To remark the script, the assessor has to log on to the examinations board's secure examination marking system held on its server. Once in the marking system, the assessor enters the candidate number (given to her by the examinations board) and downloads the script. She then marks the script. annotating each question with comments and the marks gained. Once completed, she indicates that the script is fully marked and uploads the script back into the marking system. She raises an invoice for the re-marking and sends this to the examination board, who pay her one month later

The following all describe actions:

a) Log on to marking system.

b) Download script

c) Mark script.

d) Upload script

e) Raise invoice.

Which of these actions are tasks in the scenario?

This is a three-task extract from a model of a 'Fulfil Order' process:

The steps in the Assemble Order' task are listed below, in the wrong order:

a) Get correct quality of item(S)

b) Select suitable packing materials

c) For each item on pick list

d) Take items to packing table

e) Go to bin location

f) Print picklist

What is the CORRECT order of steps in the Assemble order' task'?

An organisation has an internal core IT section that delivers the infrastructure service to meet business demand. Application management is delegated to individual branches, which are located workwide. However, these application have to take into account infrastructure constraints.

On the recommendation of the business analyst, the IT director proposed a standard approach to business process documentation.

What will be then MAIN benefit of this approach to the organization?

Below is a business process model for a goods ordering process:

What error has been made in this diagram?