Free Avaya 78201X Exam Actual Questions & Explanations

Last updated on: Jun 1, 2026

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Question No. 1

When creating an Avaya IP Office solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?

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Correct Answer: D

When creating an Avaya IP Office solution spanning multiple sites, the Avaya IP Office Line (SCN) trunk type is used to interconnect the sites. The SCN (Small Community Network) trunk allows multiple IP Office systems to communicate with each other, enabling features like call routing between sites, shared directory access, and centralized voicemail.


Question No. 2

In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning. Which of the following is the reason for the user's inability to use these features?

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Correct Answer: D

https://downloads.avaya.com/css/P8/documents/101005862

Question No. 3

Using the Upgrade selection from Manager, File-Advanced-Upgrade, assuming all passwords have been set, and all security settings are left at the default values, which account is required when upgrading Avaya IP Office 500V2?

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Correct Answer: C

When upgrading Avaya IP Office 500V2, the required account is the Administrator account. This account has the necessary permissions to perform system upgrades, manage configurations, and access all system settings required during the upgrade process.


Question No. 4

A law enforcement organization wants to enable full-time automated authenticated recordings of speech from people calling an anonymous tip line, which is included as an option in their auto attendant. What are the two essential steps required to set up Avaya Contact Recorder to achieve this objective? (Choose two.)

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Correct Answer: A, E

Question No. 5

Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the computer to display a record associated with that number?

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Correct Answer: C