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If an agent has the skills to handle one call:
Under the skill level handling preference, which o( the calls will the agent handle first?
For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?
A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?
Refer to the exhibit.
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
