Question No. 1

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

AAdjunct Routing

BNetwork Call Transfer

CLook-Ahead Interflow

DNetwork Call Redirection

Show Answer

Correct Answer: C

Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)

Question No. 2

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

A5

B1

C2

D3

E7

Show Answer

Correct Answer: E

Question No. 3

A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.

Which statement is true about this scenario?

ABCMS has all the functions Call Management System (CMS) supports but with less capacity.

BBCMS generates Split Reports and not Skills Reports.

CBCMS does not support all Call Center Elite features.

DBCMS is only offered for customers with a Basic Call Center package.

Show Answer

Correct Answer: C

Question No. 4

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

AAutomatic Number Identification (ANI)

BBasic Call Management System (BCMS)

CVuStats

DService Level Maximizer (SLM)

Show Answer

Correct Answer: B

Question No. 5

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

AThe ability to change the skills assigned to an agent

BThe conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

CThe ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

DThe ability for supervisors to monitor an agent's ACD calls

EThe customized handling of incoming calls via programmed commands

Show Answer

Correct Answer: B, E

Avaya Aura Call Center 6.0 Overview Page 20

Free Avaya 7392X Exam Actual Questions

The questions for 7392X were last updated On Apr 25, 2024