A customer wants to configure their call center for emergencies. Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?

Set a feature access coda that detects a power outage and reroutes calls automatically.

Set a vector directory number with a collect type variable.

Set a value variable and change the value assigned using a feature access code.

Set a trunk group and change the trunk number using a variable.

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent. To meet this requirement, to which type of call distribution method should the hunt group> be configured?

Uniform Call Distribution Most Idle Agent (UCD-MIA)

Direct Department Calling (DDC)

Uniform Call Distribution-Least Occupied Agent (UCD-LOA)

Expert Agent Distribution-Most Idle Agent (EAD-MIA)

Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

Service Observing Listen Only Access Code

Service Observing (Remote/By FAC)

COR - Restriction Override set to all

Which option describes a feature access code?

any group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning

any group of 1 to 4 digits where an '(asterisk) can appear anywhere

any group of digits and asterisks (*) or pound signs (#)

Free Avaya 7392X Exam Practice Questions & Explanations

Last updated on: Nov 9, 2026
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