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An Elite Call Center agent is assigned the following Skills:
And the Call Handling Preference is configured as Greatest Need.
Which of the culls will the agent handle first under the greatest need handling preference?
Which property of the SET command makes the command unique when dealing with variables?
A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?
A customer wants to configure their call center for emergencies.
Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?
A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?
Administering Avaya Aura Call Center Features 6.0 Page 223
