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Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
Avaya Aura Call Center 6.0 Overview Page 20
Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)
Refer to the exhibit.
You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.
What would cause all calls to interflow to Denver?
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
