Avaya 72301X Practice Exam Questions & Answers
5 Free Questions
· Last reviewed: September 6, 2026
· Prepared & Reviewed by the ValidExamDumps Editorial Team
Exam Facts
Avaya 72301X Exam Details
Key details for this exam, checked against the published exam outline
95
Practice Questions (Our Bank)
90 minutes
Exam Duration
- Exam Code
- 72301X
- Full Name
- Avaya Aura Communication Applications Support Certified Exam
- Issuing Body
- Avaya
- Question Format (Our Bank)
- Multiple Choice
Practice Questions
Free 72301X Practice Questions
Each question shows the correct answer and an explanation of why it is right
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On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?
Correct Answer:
D
Explanation
traceSBC is the diagnostic tool built into SBCE that captures and displays real-time SIP messages and WebRTC traffic passing through the system. It allows you to monitor protocol details and troubleshoot call issues. Other options like ASBCE Management Console or system logs would show different information but not the live message flow that traceSBC provides.
After a new implementation the customer began to experience dropped calls and an 'all lines busy' error
condition. The carrier confirmed their service was operational and all lines tested came back good. After
contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.
Which pre-implementation step was omitted?
Correct Answer:
A
Explanation
Trunk capacity must be sized during the pre-implementation phase based on expected call volume and peak usage patterns. If capacity is undersized, the system cannot handle the offered load and rejects calls with all lines busy errors. The carrier's service was fine and individual lines tested well, so the problem was clearly on the customer's side. Proper capacity planning prevents this issue before deployment.
In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?
(Choose two.)
Correct Answer:
C, D
Explanation
Discipline 3 in the 8D methodology focuses on containing the problem while root cause is being determined. This involves evaluating affected systems and components to understand the scope, then developing and implementing immediate controlled actions to isolate the problem and prevent further damage. These two steps protect the business while investigation continues.
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
Correct Answer:
B
What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)
Correct Answer:
A, B
Explanation
The ipcs.log file in an SBCE HA system can be accessed through the EMS web interface by navigating to Logs and System Logs, which is the graphical method. You can also SSH to the active SBCE and use the cat command to view the file directly from the file system path. Both methods retrieve the same log information but offer different access approaches depending on your preference and available tools.
Domain 1: Communication Applications Architecture
Understand how to configure Avaya Presence Service with Avaya Breeze and the key setup steps for Internet Friendly Gateway. Learn ASBCE configuration for SIP Trunking and Remote Worker features, including AAWG setup, AES configuration, and Branch Survivability architecture to maintain service continuity.
Sample questions from this domain above:
Q2Q4
Domain 2: Communication Applications Troubleshooting Tools and Techniques
Master the diagnostic tools for Avaya Breeze, Presence Service, Call Park, and Page. Apply troubleshooting techniques to ASBCE, AAWG, WebRTC calls, AES, Branch Survivability, and Internet Friendly Gateway to quickly identify and resolve issues in production environments.
Sample questions from this domain above:
Q1Q3Q5
Domain 3: Call Flows
Trace SIP message sequences for Presence Services and understand the flow patterns for Call Park, Page, SIP Trunking, and Remote Worker scenarios. Analyze Avaya Spaces Extension call flows and Branch Survivability behavior to support customer troubleshooting and system design decisions.
Domain 4: Troubleshooting Avaya Communication Applications
Enable logging and capture traces for Avaya Breeze and Presence to diagnose issues. Verify system status and collect logs from ASBCE, AAWG, and AES while analyzing traces for Call Park, Page, and Branch Survivability to resolve real-world production problems.
FAQ
72301X Exam FAQ
Common questions about the exam itself
What prior experience do I need to take the 72301X exam?
Avaya recommends that candidates have hands-on experience supporting Avaya Aura communication systems. You should be familiar with Presence Service, Session Border Controller, Web Gateway, and Application Enablement Services deployments before attempting this exam.
How difficult is the 72301X compared to other Avaya certifications?
The 72301X is an advanced certification focused on production troubleshooting and application-level support rather than just feature configuration or general networking theory. It requires understanding how multiple Avaya components interact and how to diagnose failures across the communication stack.
Which objective area of 72301X do most candidates find hardest?
Call Flows and Troubleshooting Avaya Communication Applications are challenging because they require you to understand how SIP messages flow through multiple systems and how to read logs and traces to locate failures. Practice with real trace files and message sequences helps build this skill.
How long should I study to prepare for the 72301X exam?
Most candidates spend 60 to 80 hours preparing, depending on their experience with Avaya Aura deployments. If you have production support experience with these systems, you may need less time. If you are new to Avaya, allow more time for hands-on lab work.
What should I expect on exam day for the 72301X?
You will have 90 minutes to answer 70 questions in multiple formats including single-select, multiple-select, and scenario-based questions. The exam tests your ability to troubleshoot real production scenarios, not just recall facts, so expect questions that describe problems and ask how to diagnose or resolve them.
What is the passing score for the 72301X exam?
Avaya does not publish the exact passing score publicly, but the exam is scored on a scale typically ranging from 0 to 1000. You need to achieve a sufficient percentage of correct answers to pass, which Avaya determines based on job task analysis.
How long is the 72301X certification valid?
Avaya certifications typically remain valid for three years, after which you must renew by retaking the exam or meeting the recertification requirements set by Avaya. Check the official Avaya Learning portal for current renewal policies.
What job role does the 72301X certification prepare me for?
This certification qualifies you for roles such as Avaya Aura Support Specialist, Communication Applications Support Engineer, or Technical Support Specialist focused on Avaya Aura environments. Employers value this certification for candidates supporting multi-service deployments in enterprise settings.
How does the 72301X relate to other Avaya certification tracks?
The 72301X covers advanced support and troubleshooting for Avaya Aura Communication Applications. It builds on foundational Avaya knowledge and can be a stepping stone toward broader Avaya Certified Support Specialist credentials or specialist certifications in other Avaya products.
Can I retake the 72301X exam if I fail on my first attempt?
Yes, you can retake the exam, but Avaya typically enforces a waiting period between attempts. The standard policy requires waiting at least 14 days before retaking the same exam code. Contact Avaya Learning to confirm current retake policies and to reschedule your exam.
