Avaya 72301X Practice Exam Questions & Answers
7 Free Questions
· Last reviewed: October 18, 2026
· Prepared & Reviewed by the ValidExamDumps Editorial Team
Exam Facts
Avaya 72301X Exam Details
Key details for this exam, checked against the published exam outline
95
Practice Questions (Our Bank)
90 minutes
Exam Duration
- Exam Code
- 72301X
- Full Name
- Avaya Aura Communication Applications Support Certified Exam
- Issuing Body
- Avaya
- Question Format (Our Bank)
- Multiple Choice
Practice Questions
Free 72301X Practice Questions
Each question shows the correct answer and an explanation of why it is right
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Every question and its answer is checked by our 72301X exam
preparation team, who also write the explanation shown with each one.
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The WebRTC snap-in is showing a yellow caution icon under License Mode.
What does this error mode indicate?
Correct Answer:
C
Explanation
A yellow caution icon in License Mode means the snap-in has encountered a licensing issue but continues operating. The system detects a problem that should be investigated, but functionality isn't blocked. A red error would stop the snap-in from working entirely. A green icon indicates everything is fine. The yellow state acts as a warning that lets administrators know something needs attention without requiring immediate intervention.
Which statement about RTP media stream and Avaya Session Border Controller for Enterprise (SBCE) is
true?
Correct Answer:
D
Explanation
RTP media streams typically pass through the SBCE when it's deployed in the network architecture for SIP Trunking and remote worker scenarios. The SBCE handles both signaling and media traffic between endpoints and the service provider. Some configurations might route media directly, but the standard deployment pattern has RTP flowing through the SBCE for security and network control purposes.
Which three protocols assist the WebRTC functionality to overcome the Network Address Translations (NAT) challenges? (Choose three.)
Correct Answer:
A, C, E
Explanation
ICE, TURN, and STUN are three protocols that work together to handle NAT traversal in WebRTC. STUN helps endpoints discover their public IP address and port. TURN provides a relay server when direct connection fails. ICE coordinates between them, choosing the best path available. DNS, SRV records, and TLS are supporting technologies but not primary NAT traversal protocols themselves.
Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?
Correct Answer:
C
Explanation
The SBCE must replace the domain name in TO, FROM, and REQUEST headers for proper SIP Trunking integration. This happens in the Topology Hiding profile, not in other configuration sections. The SessionManager_TH profile specifically controls how headers are modified before traffic reaches Session Manager. Setting this to Overwrite ensures the correct domain appears, allowing proper routing and authentication on the carrier side.
A customer reports that their Avaya Aura Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being Call Forwarded after they log off and log on again. Also stopping the call forward feature does not show until their endpoint is logged off and logged on again.
What is the cause of the problem?
Correct Answer:
C
Explanation
When Data Privacy is enabled in a station's Class of Service, presence information isn't updated in real time for other SIP devices. This prevents Call Forwarding status from being reflected immediately. Users must log off and back on to refresh their presence state. Disabling Data Privacy allows the Communication Manager to push presence updates to all registered endpoints, solving this visibility problem.
Considering the message flow to an Avaya Aura Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura Communication Manager (CM) and Avaya Aura Application Enablement Services (AES)?
Correct Answer:
D
Explanation
TR87 is the protocol used between Communication Manager and AES for agent desktop communications in AACC environments. It handles the message flow that updates agent state, call information, and related data. SIP handles calls themselves, but TR87 specifically manages the agent interface communication. This protocol is part of Avaya's telephony computing integration standards for computer telephony integration systems.
A customer calls Avaya support because their 3rd party SIP telephones are not working. Support is able to confirm that the telephones are not supported and do not integrate with Communication Manager or Session Manager.
Which two pre-implementation steps were omitted? (Choose two.)
Correct Answer:
B, D
Explanation
Before implementing third-party SIP equipment, vendors should test all devices thoroughly in their environment and verify compatibility through Avaya's official support database. Testing reveals integration issues early, and the support website provides definitive compatibility lists. Skipping these steps leads to unsupported configurations. Installing equipment first and troubleshooting later wastes time and creates support problems. Both steps are essential for successful deployments.
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Domain 1: Communication Applications Architecture
Understand how to configure Avaya Presence Service with Avaya Breeze and the key setup steps for Internet Friendly Gateway. Learn ASBCE configuration for SIP Trunking and Remote Worker features, including AAWG setup, AES configuration, and Branch Survivability architecture to maintain service continuity.
Sample questions from this domain above:
Q2Q3Q4Q7
Domain 2: Communication Applications Troubleshooting Tools and Techniques
Master the diagnostic tools for Avaya Breeze, Presence Service, Call Park, and Page. Apply troubleshooting techniques to ASBCE, AAWG, WebRTC calls, AES, Branch Survivability, and Internet Friendly Gateway to quickly identify and resolve issues in production environments.
Sample questions from this domain above:
Q1Q5
Domain 3: Call Flows
Trace SIP message sequences for Presence Services and understand the flow patterns for Call Park, Page, SIP Trunking, and Remote Worker scenarios. Analyze Avaya Spaces Extension call flows and Branch Survivability behavior to support customer troubleshooting and system design decisions.
Sample question from this domain above:
Q6
Domain 4: Troubleshooting Avaya Communication Applications
Enable logging and capture traces for Avaya Breeze and Presence to diagnose issues. Verify system status and collect logs from ASBCE, AAWG, and AES while analyzing traces for Call Park, Page, and Branch Survivability to resolve real-world production problems.
FAQ
72301X Exam FAQ
Common questions about the exam itself
What prior experience do I need to take the 72301X exam?
Avaya recommends that candidates have hands-on experience supporting Avaya Aura communication systems. You should be familiar with Presence Service, Session Border Controller, Web Gateway, and Application Enablement Services deployments before attempting this exam.
How difficult is the 72301X compared to other Avaya certifications?
The 72301X is an advanced certification focused on production troubleshooting and application-level support rather than just feature configuration or general networking theory. It requires understanding how multiple Avaya components interact and how to diagnose failures across the communication stack.
Which objective area of 72301X do most candidates find hardest?
Call Flows and Troubleshooting Avaya Communication Applications are challenging because they require you to understand how SIP messages flow through multiple systems and how to read logs and traces to locate failures. Practice with real trace files and message sequences helps build this skill.
How long should I study to prepare for the 72301X exam?
Most candidates spend 60 to 80 hours preparing, depending on their experience with Avaya Aura deployments. If you have production support experience with these systems, you may need less time. If you are new to Avaya, allow more time for hands-on lab work.
What should I expect on exam day for the 72301X?
You will have 90 minutes to answer 70 questions in multiple formats including single-select, multiple-select, and scenario-based questions. The exam tests your ability to troubleshoot real production scenarios, not just recall facts, so expect questions that describe problems and ask how to diagnose or resolve them.
What is the passing score for the 72301X exam?
Avaya does not publish the exact passing score publicly, but the exam is scored on a scale typically ranging from 0 to 1000. You need to achieve a sufficient percentage of correct answers to pass, which Avaya determines based on job task analysis.
How long is the 72301X certification valid?
Avaya certifications typically remain valid for three years, after which you must renew by retaking the exam or meeting the recertification requirements set by Avaya. Check the official Avaya Learning portal for current renewal policies.
What job role does the 72301X certification prepare me for?
This certification qualifies you for roles such as Avaya Aura Support Specialist, Communication Applications Support Engineer, or Technical Support Specialist focused on Avaya Aura environments. Employers value this certification for candidates supporting multi-service deployments in enterprise settings.
How does the 72301X relate to other Avaya certification tracks?
The 72301X covers advanced support and troubleshooting for Avaya Aura Communication Applications. It builds on foundational Avaya knowledge and can be a stepping stone toward broader Avaya Certified Support Specialist credentials or specialist certifications in other Avaya products.
Can I retake the 72301X exam if I fail on my first attempt?
Yes, you can retake the exam, but Avaya typically enforces a waiting period between attempts. The standard policy requires waiting at least 14 days before retaking the same exam code. Contact Avaya Learning to confirm current retake policies and to reschedule your exam.
