Free Avaya 6211 Exam Practice Questions & Explanations
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Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?