The Atlassian Cloud Organization Admin Certification Exam (ACP-520) validates your ability to manage, configure, and optimize Atlassian cloud instances at the organizational level. This exam is designed for administrators and technical leads who oversee user access, organizational structure, security policies, and advanced platform features. This guide maps the exam syllabus, explains question formats, and outlines a focused preparation strategy to help you pass with confidence.
Use this topic map to guide your study for Atlassian ACP-520 (Atlassian Cloud Organization Admin Certification Exam) within the Atlassian Certified Professional path.
The ACP-520 exam uses multiple question types to assess both foundational knowledge and practical decision-making in real-world administrative scenarios.
Questions increase in complexity, requiring you to connect multiple topics and apply knowledge to unfamiliar situations that mirror real-world administration.
A structured study plan aligned to the four core domains ensures you build knowledge progressively and identify weak areas early. Dedicate focused time to each topic, practice with realistic questions, and simulate exam conditions in your final week.
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Users and Groups management and Admin Roles typically account for 40-50% of exam content, reflecting their critical importance in day-to-day administration. Atlassian Organizations and Advanced Features each represent 25-30% of the exam. Focus your study time proportionally, but ensure you have solid foundational knowledge across all four domains.
In practice, these topics work together: you define your Atlassian Organizations structure first, then provision Users and Groups within that structure, assign appropriate Admin Roles to delegate responsibilities, and finally configure Advanced Features like SSO and audit logging to secure and monitor the environment. Understanding these connections helps you answer scenario-based questions that test cross-domain reasoning.
Ideally, you should have 6-12 months of practical Atlassian cloud administration experience. However, if you have limited hands-on time, prioritize labs and practice scenarios that cover user provisioning, permission troubleshooting, and SSO configuration. These are the most commonly tested practical areas on the exam.
Many candidates confuse the permissions and responsibilities of different admin roles, leading to incorrect answers on role-based access control questions. Others overlook the impact of organizational policies on user experience. To avoid these mistakes, create a clear reference table of admin roles and their permissions, and practice scenario questions that test role-based decision-making.
Review all scenario-based questions from your practice tests and ensure you can explain your reasoning for each answer choice. Spend time on any domain where you scored below 75%, and take a full-length timed practice test 2-3 days before the exam. Use your final days to rest and review high-level concept summaries rather than learning new material.
You need strict control over the number of active licenses for Jira Software.
What can you do to gain stricter control?
By removing the default group from the Jira Software User product role, you can prevent new users from automatically getting access to Jira Software when they join your site. This way, you can control who gets access to Jira Software and how many licenses are consumed.
Reference Manage product accessProduct roles and permissions
A secure pathway needs to be configured between a self-managed Jira Software instance and several Atlassian Cloud products.
Identify one configuration step that must be done in a self-managed instance.
Adding an upstream port is one of the configuration steps that must be done in a self-managed instance to enable a secure pathway between a self-managed Jira Software instance and several Atlassian Cloud products. An upstream port is the port on your self-managed instance that receives traffic from the application tunnel. You need to configure the upstream port for each product that you want to connect to the tunnel.
You received the access request shown below.

You clicked "Grant access to Jira Software".
Which statement is definitely true?
IT had written a script to return a list of domains in your Cloud organization.
That script is no longer needed and you would like to ensure the script can no longer access that information.
What should you do?
You just created a new organization and site, that is accessible via the following two product URLs:
. gobasics.atlassian.net/wiki
. gobasics.atlassian.net/jira
Which statement is definitely true?
The statement that is definitely true is that the site contains at least one Confluence space. This is because when you create a new site with Confluence, a default space called ''Welcome to Confluence'' is automatically created for you. You can see this space by going to gobasics.atlassian.net/wiki and clicking on Spaces in the sidebar. The other statements are not necessarily true, as they depend on other factors, such as how many products, admins, or projects you have added to your site.
Reference=Create a spaceandCreate and update groups