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The long-term success of a software subcontractor is dependent on which of the following factors?
The long-term success of a software subcontractor largely depends on customer satisfaction. Satisfied customers are more likely to provide repeat business, positive referrals, and long-term contracts. While profit margin, productivity levels, and technology trends are also important, they are often secondary to maintaining strong, positive relationships with customers.
'Customer Satisfaction Measurement for ISO 9000: 2000' by Bill Self
'The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value' by Frederick F. Reichheld
Which of the following types of tools can be used to detect defects?
Pareto Charts: Used for prioritizing defect types but not for detecting defects.
Output Capture Utilities: Tools designed to capture and record the output of software, making them effective in detecting discrepancies and defects in the system.
File Format Converters: These tools convert data between different formats and are not used for defect detection.
Defect Control Charts: Used for monitoring and controlling defect data over time but not for initial detection.
Conclusion: Output capture utilities are directly involved in detecting defects by capturing output and comparing it to expected results. This aligns with software testing practices where tools that directly capture and log output are essential for defect detection.
Which of the following disadvantages are associated with the "formal meeting" technique of oral communication?
Formal meetings, while useful, can have several disadvantages:
They can degrade into time wasters if not well-managed.
Some people might feel uncomfortable offering opinions in a public setting, leading to a lack of valuable input.
It can be challenging for remote team members to participate effectively, especially if the meeting relies heavily on in-person dynamics.
'Peopleware: Productive Projects and Teams' by Tom DeMarco and Timothy Lister
'The Art of Project Management' by Scott Berkun
Which of the following metrics would be most appropriate for evaluating how effective the peer review process was for removing defects?
Defect density is a metric that measures the number of defects relative to the size of the software component (e.g., per thousand lines of code). It is particularly useful for evaluating the effectiveness of the peer review process in removing defects. By calculating defect density before and after the peer review process, teams can assess how many defects were identified and addressed during reviews. This metric helps in understanding the quality of the code and the effectiveness of the review process in identifying and mitigating defects. Higher effectiveness in peer reviews typically results in lower defect density. Industry practices and standards, such as those from IEEE or ISO, often recommend using defect density as a key quality metric.
What type of questions should developers ask customers when discussing requirements at the inception of the project?
Context-free questions are broad and open-ended, designed to elicit a wide range of information from the customer without leading them towards specific answers.
Open-Ended: These questions do not presuppose any particular solution or requirement, allowing customers to provide a broad perspective.
Exploratory: They help in understanding the broader context of the project, the business environment, and the goals of the stakeholders.
Foundation: Context-free questions lay the groundwork for more detailed and specific discussions later in the requirements gathering process.
Examples of context-free questions might include:
'What is the main goal of this project?'
'What are the biggest challenges you are facing?'
