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Which of the following actions best describes quality function deployment (QFD)?
Quality Function Deployment (QFD) is a structured approach for defining customer requirements and translating them into specific plans to produce products that meet those requirements.
Linking Customer Requirements to Product Features:
QFD starts by collecting and prioritizing customer needs (often referred to as the 'voice of the customer').
These needs are then translated into design requirements, technical specifications, and product features.
The relationship between customer requirements and product features is mapped out in a QFD matrix, commonly known as the House of Quality.
Determining if Quality Procedures Are Followed:
This is part of quality assurance and auditing, not specifically QFD.
Determining Which Processes Are Functioning Correctly:
More related to process control and capability analysis, not QFD.
Reducing Costs of a Product and Product Features:
While cost reduction can be an outcome of QFD, it is not the primary focus. The primary focus is ensuring the product meets customer needs.
A material review board (MRB) gets its authority to act from which of the following functions?
A material review board (MRB) gets its authority to act from executive management. The MRB is typically composed of representatives from various departments, including engineering, quality, and production, and is responsible for reviewing and making decisions on non-conforming materials. The authority given by executive management ensures that the MRB has the power to enforce quality standards and make necessary decisions.
'Quality Control and Management' by James R. Evans and William M. Lindsay
ASQ (American Society for Quality) guidelines
When trying to find all possible causes of a problem, which of the following tools would be useful?
. Systematic troubleshooting and brainstorming.
. Fishbone diagrams and histograms.
. Checklists and scatter diagrams.
. Control charts and graphs.
Which of the following results is an advantage of a ship-to-stock program?
One of the primary advantages of a ship-to-stock program is that it reduces dock-to-line time. This program streamlines the process by allowing materials to be delivered directly to the production line without the need for incoming inspection, thus speeding up the supply chain and reducing inventory holding costs. Reference:
ASQ Quality Press: The Certified Quality Engineer Handbook.
Lean Supply Chain and Logistics Management by Paul Myerson.
Under a defect classification system, a nonconformance that could cause a product's usability to be substantially reduced would be classified as
Under a defect classification system, a nonconformance that could cause a product's usability to be substantially reduced would be classified as major. Major nonconformances are significant issues that affect the product's functionality, performance, or customer satisfaction but do not pose a safety risk or cause complete failure. Reference: ISO 9001:2015, which includes guidelines for classifying nonconformances based on their impact on product quality and usability.
