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Audits are conducted against a performance standard to ensure which of the following?
i. Meaningful measurements
ii. Objectively evaluated performance
iii. Perceptive observations
During an audit, the client learns that the auditor has recently completed a quality system audit of a major competitor. The client then questions the auditor about the competitor's audit results. The best action for the auditor to take is to
The following portion of the test includes several Case Studies. Each Case Study includes introductory information about a specific company or audit situation, followed immediately by a set of questions related to the situation described and various audit-related documents, identified by company name.
All of the audit-related documents for these Case Studies are presented in a separate booklet labeled:
CONFIDENTIAL
Audit Documents
These documents were drawn from actual companies and are designed to be examples of genuine audit materials. Their format and contents have not been altered, and they are intended to represent working documents from everyday situations.
Although the documents for the Case Studies are presented separately, the test will be scored as a whole, on a total of 150 questions. You may go back and check your work on any part of the examination until time is called at the end of the testing period.
Two auditors are conducting an internal audit of the Quality Electronics and Elements Co. (QEE) system procedures. During the first day of the audit, the following observations were made.
* An outbound carton with obvious damage was examined by the auditor on the shipping dock.
* A shipment of six (6) boxes to Allied Supply was returned because the customer-required certifications did not accompany the product.
* Unsigned product verification documents were found on stored products.
* Of three (3) cartons found in the accepted materials station, only two of the cartons had labels indicating their contents. When the auditor pointed this out, a customer service representative immediately affixed the proper label to the one unlabeled carton.
* The auditor also found that ''Accepted Material Traveler Cards'' were not attached to any of the cartons in the accepted materials station.
If the audit also revealed that customer-required certifications were not included with a shipment, a finding should be written against which department?
When a proposed corrective action plan is judged unacceptable, an auditor should do which of the following?
An auditee who objects to any part of an audit plan should first make those objections known to the
