Question No. 1

Which of the following is a benefit of using quality function deployment (QFD)?

AIt reduces overall process time.

BIt provides data for the design of future products.

CIt provides a key element of the house of quality.

DIt is a means of deploying a quality plan.

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Correct Answer: C

Question No. 2

One of Deming's 14 points indicates that goals?

Aare necessary for any improvement effort

Bshould be eliminated if they are not achieved within the originally projected time frame

Cmust be established by those responsible for meeting them

Dbecome a negative influence unless methods to achieve them are provided

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Correct Answer: D

Question No. 3

Which of the following actions indicates that senior management actively supports the company's quality initiatives?

ADisplaying banners that proclaim the company's quality values and mission statement

BAssigning project leaders to manage the initiatives

CMonitoring performance of the initiatives against strategic deployment goals

DReporting results of the initiatives in the company's newsletter

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Correct Answer: C

Question No. 4

Which of the following statements is true about using the plan-do-check-act (PDCA) methodology to make an improvement?

AIt is the best way to pursue any kind of improvement.

BThe 'doing'' step is more important than the 'checking' process in the sequence.

CThe 'checking' process usually produces corrective actions.

DThe process must continue until the desired results are achieved.

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Correct Answer: D

Question No. 5

Which of The following graphs indicates a positive correlation between two sets of data?

A)

B)

C)

D)

AOption A

BOption B

COption C

DOption D

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Correct Answer: B

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